1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. LICENCE

2.1 You are permitted to print and download extracts from this Website for your own use on the following basis: no documents or related graphics on this Website are modified in any way; no graphics on this Website are used separately from accompanying text; and no video is to be copied or modified in anyway no audio is to be copied or modified in anyway all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes

2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

3. SERVICE ACCESS

3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

4. VISITOR MATERIAL AND CONDUCT

4.1 Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3

5. LINKS TO AND FROM OTHER WEBSITES

5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions: you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks; you do not create a frame or any other browser or border environment around this Website; you do not in any way imply that we are endorsing any products or services other than our own; you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us; you do not otherwise use any logo or trade marks displayed on this Website without our express written permission; you do not link from a website that is not owned by you; and your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.

5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.

6. REGISTRATION

6.1 To register on this website you must be over 18.

You can update your registration at any time at the My Account section of our website.

6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.

6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

7. DISCLAIMER

7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.

8. GOVERNING LAW AND JURISDICTION

8.1 These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions and our privacy policy.

9. MISCELLANEOUS

9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.

© 2020

Tenants Fees-
Dilapidation deposit required- equivalent to 5 weeks rent payable, to be registered with the DPS.
Holding fee to secure a property- equivalent to 1 weeks rent (refundable subject to terms and condition) charged per property.

Landlord Fees-

Fully managed let
Upfront charge -75% monthly rent + VAT service to include-

• Property Valuation with photographs and room dimensions
• Property Advert
• To Let Board Erected
• Accompanied Viewings
• Full property inventory
• Full Tenant Referencing and Guarantor Referencing
• Right to rent checks
• Guaranteed rent and legal protection (subject to satisfactory referencing)
• Any pre-Tenancy Maintenance quotes and works arranged (Payment must be received in advance for all works pre tenancy)
• Pre-Tenancy Health and Safety checks
• Tenancy Agreement and Sign up paperwork
• Check in at office/property
• Deposit Registration

Monthly Management Fee 12% + vat of the monthly rental amount, to include;

• Monthly Rent Collection with Landlord statement
• Mid Term Inspections- 3 per 12-month Tenancy with photographic report provided
• All Maintenance access arranged throughout Tenancy
• Free out of hours Emergency maintenance department
• Rent Arrears procedure
• Eviction proceedings handled if required
• Gas Certificate arranged annually and any other legal requirements (additional charge applies)
• Tenancy renewal negotiation
• Tenancy renewal paperwork signed/issued – (renewal charge as below)
• Check out with full report
• Deposit Dispute case handled
• Property managed for free during void periods i.e. turning on heating in winter months, collecting post etc
• No charge for any other property visits required during tenancy

Renewal: £250 + VAT (deducted from rent)
Checkout fee: £200+ VAT
Cancellation Fee: £500 + VAT (not proceeding with Tenancy once agreed with Tenant)


Let only- 75% of the first months rent. service to include;

• Property Valuation with photographs and room dimensions
• Property Advert
• To Let Board Erected
• Accompanied Viewings
• Full Tenant Referencing and Guarantor Referencing
• Right to rent checks
• Any pre-Tenancy Maintenance quotes and works arranged (Payment must be received in advance for all works pre tenancy)
• Pre-Tenancy Health and Safety checks
• Tenancy Agreement and Sign up paperwork
• Check in at office/property

Additional charges - let only

• Inventory: £120 + VAT
• Renewal :£350 + VAT
• Deposit Registration (if required) : £200 + VAT
• Cancellation Fee: £500 + VAT (not proceeding with Tenancy once agreed with Tenant)
• Rent Guarantee:£200 + VAT (12 months cover)
• Property Inspections: £45 + VAT per visit
• Tenancy Checkout report: £250 + VAT

HMO full Management service to include;

• Property Valuation with photographs and room dimensions
• Property Advert
• To Let Board Erected
• Accompanied Viewings
• Full property inventory
• Full Tenant Referencing and Guarantor Referencing
• Right to rent checks
• Guaranteed rent and legal protection (subject to satisfactory referencing)
• Any pre-Tenancy Maintenance quotes and works arranged (Payment must be received in advance for all works pre tenancy)
• Pre-Tenancy Health and Safety checks
• Tenancy Agreement and Sign up paperwork
• Check in at office/property
• Deposit Registration
• Monthly Rent Collection with Landlord statement
• Mid Term Inspections- 3 per 12-month Tenancy with photographic report provided
• All Maintenance access arranged throughout Tenancy
• Free out of hours Emergency maintenance department
• Rent Arrears procedure
• Eviction proceedings handled if required
• Gas Certificate arranged annually and any other legal requirements (additional charge applies)
• Tenancy renewal negotiation
• Tenancy renewal paperwork signed/issued – (renewal charge as below)
• Check out with full report
• Deposit Dispute case handled
• Checking smoke alarms/emergency lighting/fire alarm systems on mid-term inspections
• Confirming student status
• Providing enrolment certificates to council tax dept
• Providing confirmation of changes to HMO legislation
• Attending council inspection visits
• Property managed for free during void periods i.e. turning on heating in winter months, collecting post etc
• No charge for any other property visits required during tenancy

HMO Management Fees
HMO Letting Fee:£400 + VAT per Tenancy
HMO Management:12% + VAT per month of rental income
HMO Report: £150 + VAT per property
Fire Risk Assessment:£200 + VAT per property
Tenancy Renewal:£200 + VAT per Tenancy
Rent Guarantee:£100 + VAT per tenancy
Checkout fee:£125 + VAT per tenancy
Cancellation Fee:£500 + VAT (not proceeding with tenancy once agreed with Tenant)

*The cancellation fee is payable to Agent to recover costs involved in Tenancy preparation/referencing and admin works etc. and refunding Tenant any necessary charges
Other Fees
Additional Copies of Legal paperwork/inventories:£20 + VAT per document
Attending Legal Proceedings (per hour plus travel):£200 + VAT
Deposit transfer fee:£100 + VAT
Legionella Report:£80 + VAT
Gas Safety certificate:£75 + VAT
Electric certificate (inc Pat Test):£180 + VAT
EPC:£99 + VAT

Independent redress provided by: TPOs

Further discounts available dependent on specific requirements.

At Adrians Property Services Ltd, we're committed to protecting and respecting your privacy.

This Policy explains when and why we collection personal information about people, how we use it, the
conditions under which we may disclose it to others and how we keep it secure

We may change this Policy from time to time so please check this document occasionally to ensure
that you are happy with any changes. By using our services, you are agreeing to be bound to the Policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@adrians-property.co.uk
or by writing to Ray Cline, Adrians Property Servicecs Ltd, 16 Duke Street, Chelmsford, Essex, CM1 1UP
Alternatively, you can telephone 01245 265 303

Who are we?

Adrians Property and Lettings Services are a local independent estate agents who have been established
in the Chelmsford area since 1971 and are one of the leading agents in the Chelmsford area.

How do we collect information from you?

The personal information we collect might include your name, address, email address, IP address and
information regarding our services. If you use or purchase a product from us, your card information
is not held by us, it is collected by our third party payment processors, who specialise in the
secure online capture and processing of credit/debit car transactions, as explained below.

How is your information used?

We may use your information to:

• process orders that you have submitted
• to carry out our obligations arising from any contracts entered into by you and us;
• dealing with entries into a competition;
• seek your views or comments on the services we provide
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you.
  These may include information about campaigns, appeals, activities, promotions of our
  associated companies goods and services;
• process a grant or job applciation

We review our rentention periods for personal information on a regular basis. We are legally
required to hold some types of information to fulfill our statutory obligations (for example
if you have sold or purchased a property through Adrians we are entitled to hold your information
for 7 years) We will hold your personal information on our systems for as long as is necessary
for the relevant activity, or as long as is set out in any relevant contract you hold with us

Who has access to your information?

We will not sell or rent your information to third parties

We will not share your information with third parties for marketing purposes

Third Party Service Providers working on our behalf:We may pass your information
to our third party service providers, agents subcontractors and other associated organisations
for the purpose of completing tasks and providing services to you on our behalf. However, when
we use third party service providers, we disclose only the personal information that is necessary
to deliver the service and we have a contract in place that requires them to keep your information
secure and not to us it for their own direct marketing purposes. Please be reassured that we will
not release your information to third parties beyond Adrians Property Services Ltd for them to use for
their own direct marketing purposes, unless you have requested us to do so, or we are required to do
so by law, for example a court order or for the purpose of prevention of fraud or other crime

Third Party Product Providers we work in association with: We work closely with
various third party product providers to bring you a range of quality and reliable products and
services designed to meet your needs. When you enquire about or purchase one or more of these
products, the relevant third party product provider will use your details to provide you with
information and carry out their obligations arising from any contracts you have entered into with
them. In some cases, they will be acting as a data controller of our information and therefore we
advise you to read their Privacy Policy. These third party product providers will share your information
with us which we will use in accordance with this Privacy Policy

When you are using our secure online pages, your payment is processed by a third party payment
processor, who specialises in the secure online capture and processing of credit/debit card
transactions. If you have any questions regarding secure transactions, please contact us

We may transfer your personal information to a third party as part of a sale of some or all of our
business and assets to any third party or a part of any business restructuring or reorganisation,
or if, we are under a duty to disclose or share your personal data in order to comply with any leagal
obligation or to enforce or apply our terms of use or to protect the rights, property of safety of our
supporters and customers. However, we will take steps with th aim of ensuring that your privacy rights
continue to be protected.

Your Choices

You have a choice about whther or not you wish to receive information from us. If you do not want to
receive direct marketing communications from us about our exciting products and services, then you can
select your choices by ticking the relevant boxes situated on the form of which we collect your
information.

We will not contact you for marketing purposes via email, phone or text message, unless you have
given your prior consent. We will not contact you for marketing purposes by post if you have indicated
that you do not wish to be contacted. You can change your marketing preferences at any time by contacting
us by email info@adrians-property.co.uk or telephone on 01245 265 303.

How can you access and update your information?

The accuracy of your information is important to us. We are working on ways to make it easier for you to
review and correct the infromation that we hold about you. In the meantime, if you change email address, or
any of the other information we hold is inaccurate or out of date, please email us at: info@adrians-property.co.uk
or write to us at: Adrians Property Services Ltd, 16 Duke Street, Chelmsford, Essex, CM1 1UP. Alternatively you
can telephone 01245 265 303.

You have the right to ask for a copy of th information Adrians Property Services Ltd hold about you (we may
charge £10 for information requests) to cover our costs in providing you with details of the information we
hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information
(such as credit or debit card details) is encrypted and protected with the following software 128 bit encryption on SSL
When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer

Non sensitive details (your email address etc) are transmitted normallu over the internet, and this can never be guaranteed
to be 100% secure. As a result, while we strive to protect your personal information, we cannot gurantee the security
of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best
effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to
access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your
password with anyone.

Profiling

We may analyse your personal information to create a profile of your intersts and preferences so that we can contact you with
information relevant to you. We may make use of additional information about when it is available from external sources to help
us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of Cookies

Like many other websites, the Adrians Property Servicess Ltd website uses cookies. Cookies are small pieces of information
sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.
They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example
we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised
service

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on
your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies to only our website, so we
encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and
practices of other sites even if you access them using links from our website.

In addition, if you linkied to our website from third party, we cannot be responsible for the privacy policies and practices of the
owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. Of you are aged 16 or under, please get your parent/guardian's
permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries
outside the European Union. By way of example, this may happen if any of our servers are from time to time located in country
outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are
agreeing to thi transfer, store or processing. If we transfer your information outside of the EU in this way, we will take steps to
ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as
outlined in this Policy.

If you use our services whilst you are outside the EU, your information may be transferred outside the EU in order to provide you
with those services.

Website Recording

The information collected on our website is used to improve our website usability and is stored and used for aggregated and
statistical reporting.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated 17/5/2018.