At Adrians Property Services Ltd, we're committed to protecting and respecting your privacy.
This Policy explains when and why we collection personal information about people, how we use it, the
conditions under which we may disclose it to others and how we keep it secure
We may change this Policy from time to time so please check this document occasionally to ensure
that you are happy with any changes. By using our services, you are agreeing to be bound to the Policy.
Any questions regarding this policy and our privacy practices should be sent by email to info@adrians-property.co.uk
or by writing to Ray Cline, Adrians Property Servicecs Ltd, 16 Duke Street, Chelmsford, Essex, CM1 1UP
Alternatively, you can telephone 01245 265 303
Who are we?
Adrians Property and Lettings Services are a local independent estate agents who have been established
in the Chelmsford area since 1971 and are one of the leading agents in the Chelmsford area.
How do we collect information from you?
The personal information we collect might include your name, address, email address, IP address and
information regarding our services. If you use or purchase a product from us, your card information
is not held by us, it is collected by our third party payment processors, who specialise in the
secure online capture and processing of credit/debit car transactions, as explained below.
How is your information used?
We may use your information to:
-
process orders that you have submitted
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with entries into a competition;
- seek your views or comments on the services we provide
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
These may include information about campaigns, appeals, activities, promotions of our
associated companies goods and services;
- process a grant or job applciation
We review our rentention periods for personal information on a regular basis. We are legally
required to hold some types of information to fulfill our statutory obligations (for example
if you have sold or purchased a property through Adrians we are entitled to hold your information
for 7 years) We will hold your personal information on our systems for as long as is necessary
for the relevant activity, or as long as is set out in any relevant contract you hold with us
Who has access to your information?
We will not sell or rent your information to third parties
We will not share your information with third parties for marketing purposes
Third Party Service Providers working on our behalf:We may pass your information
to our third party service providers, agents subcontractors and other associated organisations
for the purpose of completing tasks and providing services to you on our behalf. However, when
we use third party service providers, we disclose only the personal information that is necessary
to deliver the service and we have a contract in place that requires them to keep your information
secure and not to us it for their own direct marketing purposes. Please be reassured that we will
not release your information to third parties beyond Adrians Property Services Ltd for them to use for
their own direct marketing purposes, unless you have requested us to do so, or we are required to do
so by law, for example a court order or for the purpose of prevention of fraud or other crime
Third Party Product Providers we work in association with: We work closely with
various third party product providers to bring you a range of quality and reliable products and
services designed to meet your needs. When you enquire about or purchase one or more of these
products, the relevant third party product provider will use your details to provide you with
information and carry out their obligations arising from any contracts you have entered into with
them. In some cases, they will be acting as a data controller of our information and therefore we
advise you to read their Privacy Policy. These third party product providers will share your information
with us which we will use in accordance with this Privacy Policy
When you are using our secure online pages, your payment is processed by a third party payment
processor, who specialises in the secure online capture and processing of credit/debit card
transactions. If you have any questions regarding secure transactions, please contact us
We may transfer your personal information to a third party as part of a sale of some or all of our
business and assets to any third party or a part of any business restructuring or reorganisation,
or if, we are under a duty to disclose or share your personal data in order to comply with any leagal
obligation or to enforce or apply our terms of use or to protect the rights, property of safety of our
supporters and customers. However, we will take steps with th aim of ensuring that your privacy rights
continue to be protected.
Your Choices
You have a choice about whther or not you wish to receive information from us. If you do not want to
receive direct marketing communications from us about our exciting products and services, then you can
select your choices by ticking the relevant boxes situated on the form of which we collect your
information.
We will not contact you for marketing purposes via email, phone or text message, unless you have
given your prior consent. We will not contact you for marketing purposes by post if you have indicated
that you do not wish to be contacted. You can change your marketing preferences at any time by contacting
us by email info@adrians-property.co.uk or telephone on 01245 265 303.
How can you access and update your information?
The accuracy of your information is important to us. We are working on ways to make it easier for you to
review and correct the infromation that we hold about you. In the meantime, if you change email address, or
any of the other information we hold is inaccurate or out of date, please email us at: info@adrians-property.co.uk
or write to us at: Adrians Property Services Ltd, 16 Duke Street, Chelmsford, Essex, CM1 1UP. Alternatively you
can telephone 01245 265 303.
You have the right to ask for a copy of th information Adrians Property Services Ltd hold about you (we may
charge £10 for information requests) to cover our costs in providing you with details of the information we
hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information
(such as credit or debit card details) is encrypted and protected with the following software 128 bit encryption on SSL
When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer
Non sensitive details (your email address etc) are transmitted normallu over the internet, and this can never be guaranteed
to be 100% secure. As a result, while we strive to protect your personal information, we cannot gurantee the security
of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best
effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to
access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your
password with anyone.
Profiling
We may analyse your personal information to create a profile of your intersts and preferences so that we can contact you with
information relevant to you. We may make use of additional information about when it is available from external sources to help
us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of Cookies
Like many other websites, the Adrians Property Servicess Ltd website uses cookies. Cookies are small pieces of information
sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.
They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example
we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised
service
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on
your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies to only our website, so we
encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and
practices of other sites even if you access them using links from our website.
In addition, if you linkied to our website from third party, we cannot be responsible for the privacy policies and practices of the
owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. Of you are aged 16 or under, please get your parent/guardian's
permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries
outside the European Union. By way of example, this may happen if any of our servers are from time to time located in country
outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are
agreeing to thi transfer, store or processing. If we transfer your information outside of the EU in this way, we will take steps to
ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as
outlined in this Policy.
If you use our services whilst you are outside the EU, your information may be transferred outside the EU in order to provide you
with those services.
Website Recording
The information collected on our website is used to improve our website usability and is stored and used for aggregated and
statistical reporting.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated 17/5/2018.
